Frequently Asked Questions (FAQs)

Are tax credits available for small businesses and nonprofit organizations?
Am I required to complete additional training to maintain my DC Health Link registered status?
How do I file an appeal for DC Health Link?
How do I file a complaint for DC Health Link?
Which health plans offered through DC Health Link include abortion coverage and which plans do not?
How do I appeal an eligibility decision I disagree with?
What do I do if I want to enroll in a private health plan and I have a District Direct account?
How do I request a Special Enrollment Period?
How do I report a Qualifying Life Event (QLE)?
Are there exceptional circumstances that would make me eligible for a special enrollment period?
Are there special circumstances that would allow me to change my plan during the year, or enroll outside of the open enrollment period?
Can I enroll outside of my employer's annual open enrollment period?
What if I submit my renewal form and am found no longer eligible for Medicaid?
What do I do when I receive my Medicaid renewal form?
I’m having trouble logging in/creating/accessing my NABIP account to complete the training.
What immigration statuses are considered "eligible immigration statuses" for private health coverage through DC Health Link?
When and how can I end my health or dental insurance coverage?
If I am terminating the plan I purchased, does my coverage have to end at the end of a month?
My family and/or I haven’t had to renew Medicaid coverage in a few years. Does this mean I no longer have to renew Medicaid coverage each year?
Can I enroll in dental coverage through DC Health Link if I am eligible for Medicare?
What are the requirements to become a DC Health Link registered General Agency?
Can Brokers add staff member roles to their DC Health Link Broker account?
How can a Broker do business through DC Health Link?
Can my company still have waiting periods before health coverage takes effect?
BROWSE BY CATEGORY
Would you rather call us?
Call (855) 532-5465