Frequently Asked Questions (FAQs)

Brokers can grant their Agency Staff access to their DC Health Link account to assist in managing their clientele. Once a staff member is approved, they will have full access to the broker's book of business on DC Health Link.

Important: Brokers are responsible for ensuring their staff fulfill all necessary training requirements for DC Health Link. This includes completing the annual Privacy and Security training and the biennial System training. Compliance with these training courses is essential for maintaining the integrity and security of our operations.

More details on adding a staff member are available on DC Health Link’s website.