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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

What does it mean when my information could not be verified at the end of my DC Health Link application?

What types of help paying for health insurance are available through DC Health Link for individuals and families?

How do I file a complaint?

Which health plans offered through DC Health Link include coverage for elective abortions and which plans do not?

How should I report pandemic-related income?

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Are there special circumstances that would allow me to change my plan during the year, or enroll outside of the open enrollment period?

Are there exceptional circumstances that would make me eligible for a special enrollment period?

When and how can I end my health or dental insurance coverage?

I want to terminate the plan I purchased (not through my employer) on DC Health Link. What do I need to do to terminate my plan?

How can I set up an email address if I don’t have one?

I'm enrolled in a private health plan through DC Health Link and want to switch plans during the next open enrollment. How do I do that?

Can I buy coverage if I and my family don't qualify for help paying for health coverage?

How do I appeal an eligibility decision I disagree with?

How do I file an appeal?

What type of health coverage is available through DC Health Link?

During open enrollment, when do I have to select a plan, and when will my plan take effect?

What information do I need to provide to complete an application for individual and family coverage?

If I end my plan part way through a month, will my premium be prorated?

Can I enroll in a private health plan through DC Health Link if I am eligible for Medicare?

What do I need to do to renew my plan?

If I get a special enrollment period because I have lost or am about to lose other health coverage, when will my coverage start?

Can I enroll in dental coverage through DC Health Link if I am eligible for Medicare?

I qualified for special enrollment and enrolled in a private health plan through DC Health Link that wasn’t sponsored by my employer. What do I need to do to sign up for coverage next year?

Can I get my coverage reinstated if it was cancelled or terminated?

What is the penalty for not having health coverage?

I'm signing up for a private health plan during open enrollment and want my coverage to start on January 1st. What's the deadline for selecting a plan and making my first premium payment?

I’m enrolled in a private health plan through DC Health Link. What do I need to do to renew my plan and by when?

When is open enrollment?

How do I report a change in my household?

I have a temporary visa (for example, a G visa) and live in the District. Do I meet the residency requirements to enroll in a plan through DC Health Link?

Can some people in my family apply for financial assistance while others apply for health coverage without assistance?

Where can I get the information the application asks for about employer-sponsored coverage?

I tried completing an application and get a screen telling me to call an Administrator and another phone number for the Economic Security Administration (ESA). What should I do?

How often can I change my plan?

Can someone else complete the DC Health Link application for me?

What do I do if I pay by credit card and my card has been stolen or cancelled or has an updated expiration date?

What do I do if my address or income changes?

How do I pay for my health or dental insurance electronically (auto-pay)?

What do I do if I haven’t received my monthly invoice in the mail or it doesn’t show up on my credit card statement?

What do I do if I can’t pay my premium this month?

When are my monthly premiums due?

How do I make a payment for my health/dental insurance?

Can I get help if I am in the middle of an application and get stuck or have questions?

What do I need to do if I have DC Healthcare Alliance already?

What happens to my eligibility while I appeal?

What is the difference between applying for health insurance with financial assistance and without financial assistance?

What do I need to do if I have health coverage from my own job or the job of a family member?

Are there health insurance options for residents who are not eligible for most programs due to immigration status?

How do I search for a broker or an Assister?

Do I need a lawyer to complete the appeal process?

Does listing a person on the application for health coverage mean that they are applying for health coverage?

What types of trained experts are available to assist you?

What are premium tax credits?

How can I find out if I and my family members are eligible for health coverage or help paying for health coverage?

If I am terminating the plan I purchased, does my coverage have to end at the end of a month?

Why can't I terminate my coverage earlier?

If I terminate my plan and then change my mind or decide I need insurance again, when can I re-enroll?

If I buy a plan on DC Health Link, will I still be able to go to my same doctors?

If I have insurance through my employer, will I have to change plans?

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