Frequently Asked Questions (FAQs)

How do I file an appeal for DC Health Link?
How do I file a complaint for DC Health Link?
Which health plans offered through DC Health Link include abortion coverage and which plans do not?
How do I appeal an eligibility decision I disagree with?
Are there exceptional circumstances that would make me eligible for a special enrollment period?
Are there special circumstances that would allow me to change my plan during the year, or enroll outside of the open enrollment period?
What immigration statuses are considered "eligible immigration statuses" for private health coverage through DC Health Link?
When and how can I end my health or dental insurance coverage?
If I am terminating the plan I purchased, does my coverage have to end at the end of a month?
Can I enroll in dental coverage through DC Health Link if I am eligible for Medicare?
If I get a special enrollment period because I have lost or am about to lose other health coverage, when will my coverage start?
Why can't I terminate my coverage earlier?
How can I set up an email address if I don’t have one?
Can I get help if I am in the middle of an application and get stuck or have questions?
How do I search for a broker or an Assister?
What are premium tax credits?
Can I enroll in a private health plan through DC Health Link if I am eligible for Medicare?
Can I get my coverage reinstated if it was cancelled or terminated?
If I terminate my plan and then change my mind or decide I need insurance again, when can I re-enroll?
What do I do if I can’t pay my premium this month?
What do I do if I pay by credit card and my card has been stolen or cancelled or has an updated expiration date?
What is the difference between applying for health insurance with financial assistance and without financial assistance?
What do I need to do if I have health coverage from my own job or the job of a family member?
If I have insurance through my employer, will I have to change plans?
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