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Frequently Asked Questions (FAQs)

How do I file a complaint?

If I get a special enrollment period because I have lost or am about to lose other health coverage, when will my coverage start?

Can I enroll in dental coverage through DC Health Link if I am eligible for Medicare?

I qualified for special enrollment and enrolled in a private health plan through DC Health Link that wasn’t sponsored by my employer. What do I need to do to sign up for coverage next year?

Can I get my coverage reinstated if it was cancelled or terminated?

How can I register to vote in the District of Columbia?

What is the penalty for not having health coverage?

I'm signing up for a private health plan during open enrollment and want my coverage to start on January 1st. What's the deadline for selecting a plan and making my first premium payment?

I’m enrolled in a private health plan through DC Health Link. What do I need to do to renew my plan and by when?

When is open enrollment?

How do I report a change in my household?

I have a temporary visa (for example, a G visa) and live in the District. Do I meet the residency requirements to enroll in a plan through DC Health Link?

Do employers still have to offer COBRA to employees and their dependents losing coverage?

Can my broker help me with buying coverage through DC Health Link?

Can some people in my family apply for financial assistance while others apply for health coverage without assistance?

Where can I get the information the application asks for about employer-sponsored coverage?

I tried completing an application and get a screen telling me to call an Administrator and another phone number for the Economic Security Administration (ESA). What should I do?

How often can I change my plan?

Can someone else complete the DC Health Link application for me?

My college-age child lives in D.C. and has coverage from DC Health Link. Will the 1095-A be sent to me or my child?

What do I do if I pay by credit card and my card has been stolen or cancelled or has an updated expiration date?

What do I do if my address or income changes?

How do I pay for my health or dental insurance electronically (auto-pay)?

What do I do if I haven’t received my monthly invoice in the mail or it doesn’t show up on my credit card statement?

What do I do if I can’t pay my premium this month?

When are my monthly premiums due?

How do I make a payment for my health/dental insurance?

Can I get help if I am in the middle of an application and get stuck or have questions?

What do I need to do if I have DC Healthcare Alliance already?

What happens to my eligibility while I appeal?

What is the difference between applying for health insurance with financial assistance and without financial assistance?

What do I need to do if I have health coverage from my own job or the job of a family member?

Are there health insurance options for residents who are not eligible for most programs due to immigration status?

Are tax credits available for small businesses and nonprofit organizations?

Do I need a lawyer to complete the appeal process?

Does listing a person on the application for health coverage mean that they are applying for health coverage?

How can I find out if I and my family members are eligible for health coverage or help paying for health coverage?

What are premium tax credits?

What types of trained experts are available to assist you?

How do I search for a broker or an Assister?

Why can't I terminate my coverage earlier?

If I terminate my plan and then change my mind or decide I need insurance again, when can I re-enroll?

If I am terminating the plan I purchased, does my coverage have to end at the end of a month?

I want to terminate the plan I purchased (not through my employer) on DC Health Link. What do I need to do to terminate my plan?

If I buy a plan on DC Health Link, will I still be able to go to my same doctors?

If I have insurance through my employer, will I have to change plans?

What is Modified Adjusted Gross Income?

Will I get a 1095-A for the dental plan I purchased through DC Health Link?

Where can I get a health coverage exemption (an exemption from the individual shared responsibility provision)?

I have been notified that my employer is participating in DC Health Link. How do I enroll in a plan?

How does the appeal process work for individuals and families?

Can I choose to get mailed or electronic notices from DC Health Link?

When are payments due for small employers?

If a small business does not offer health benefits, will its employees be able to buy coverage in DC Health Link?

Which current medical groups will not follow MAGI methodology?

What types of income should not be included on my application when applying for assistance with health coverage for myself or my family?

Why does the individual and family application ask about gender? How should transgendered individuals answer this question?

Why do I need to create an account?

What immigration statuses are considered "eligible immigration statuses" for private health coverage through DC Health Link?

In my DC Health Link application, can I exclude from my income deductions I take on my taxes for things like home mortgage interest that I do not see listed on the application?