Frequently Asked Questions (FAQs)

Why is my plan's premium different than last year?
What types of help paying for health insurance are available through DC Health Link for individuals and families?
Eligibility flexibility for January 1st coverage
Are there special circumstances that would allow me to change my plan during the year, or enroll outside of the open enrollment period?
Are there exceptional circumstances that would make me eligible for a special enrollment period?
When are payments due for small employers?
How will employers pay for health insurance offered through DC Health Link?
What is the open enrollment process for small businesses?
When and how can I end my health or dental insurance coverage?
I want to terminate the plan I purchased (not through my employer) on DC Health Link. What do I need to do to terminate my plan?
Which small businesses are eligible to get health coverage through DC Health Link?
Can religious organizations offer coverage to their employees through DC Health Link that excludes coverage for contraceptives?
Where can I get free help with filing my taxes?
What's the difference between a Broker and an Assister?
How can Brokers partner with Assisters to help their business?
Are Brokers compensated for helping clients with DC Health Link?
I believe I have the required carrier appointments, but they are not displaying when I search on the National Association of Insurance Commissioners’ website.
Do I have to obtain the appointments with all carriers?
I’m having trouble logging in/creating/accessing my NAHU account to complete the training.
How do Brokers submit an application to DC Health Link?
How do Brokers assist their clients through their Broker portal?
Can Brokers add staff member roles to their DC Health Link Broker account?
Can Brokers link multiple Brokers from one Agency together?
How do Brokers login to their DC Health Link Broker portal?
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