Frequently Asked Questions (FAQs)

Are there health insurance options for residents who are not eligible for most programs due to immigration status?
Where can I get the information the application asks for about employer-sponsored coverage?
What happens to my eligibility while I appeal?
What do I need to do if I have DC Healthcare Alliance already?
How often can I change my plan?
How do I file a complaint?
If I end my plan part way through a month, will my premium be prorated?
Why is my plan's premium different than last year?
What types of help paying for health insurance are available through DC Health Link for individuals and families?
Eligibility flexibility for January 1st coverage
When are payments due for small employers?
How will employers pay for health insurance offered through DC Health Link?
What is the open enrollment process for small businesses?
When and how can I end my health or dental insurance coverage?
I want to terminate the plan I purchased (not through my employer) on DC Health Link. What do I need to do to terminate my plan?
Which small businesses are eligible to get health coverage through DC Health Link?
Can religious organizations offer coverage to their employees through DC Health Link that excludes coverage for contraceptives?
Where can I get free help with filing my taxes?
What's the difference between a Broker and an Assister?
How can Brokers partner with Assisters to help their business?
Are Brokers compensated for helping clients with DC Health Link?
I believe I have the required carrier appointments, but they are not displaying when I search on the National Association of Insurance Commissioners’ website.
Do I have to obtain the appointments with all carriers?
I’m having trouble logging in/creating/accessing my NAHU account to complete the training.
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