Frequently Asked Questions (FAQs)

What does it mean when my information could not be verified at the end of my DC Health Link application?

If you receive a list of "items that require verification" once you have completed your application, this means that the information you entered does not match the data we have in our records.

If it looks like you are going to be eligible for Medicaid, and you have any items that require verification, we may not be able to determine your eligibility before you send us documentation. More information on this process will be sent to you in your eligibility notice.

If it looks like you are going to be eligible for enrollment in a private health plan, with or without financial assistance, then you will be conditionally eligible for 90 calendar days. During this time, you can sign up for a plan and begin receiving financial assistance. However, you must send in documentation to verify the information by the end of the 90 days. If you fail to verify the information, your eligibility will be redetermined based on data sources and you may lose coverage or your assistance may be reduced.

You can send the necessary documents either online, through U.S. Postal mail, or in-person.

  • Online: Log into your "My Account" and view outstanding verifications. You can upload a scanned copy of the document.
  • U.S. Postal Mail:

DC Health Link
Department of Human Services
P.O. Box 91560
Washington, DC 20090

Be sure to write your account number on your submission.

  • In-Person: Take the document(s) to any Economic Security Administration Office (Find locations here)