Frequently Asked Questions (FAQs)

Brokers perform valuable services for their clients which include:

• providing advice and recommendations based on a client's specific needs;
• supporting clients during the plan selection process and throughout the lifetime of their policy;
• helping clients understand their health plan benefits, including how to seek care;
• assisting with enrollment, billing, and claims issues including appeals of denied claims;
• serving as a liaison between the client and the insurance company to help address questions or concerns that arise.

Need a Broker? DC Health Link’s Find a Broker tool can help.