Frequently Asked Questions (FAQs)

To avoid a gap in coverage, complete your renewal form immediately. You may submit a renewal form using one of the following methods:

• Online. Go to districtdirect.dc.gov or download the District Direct mobile app in the Google Play or Apple App stores. Follow the instructions on the website or app to create and connect your account, and complete your renewal.
• By mail. Mail your completed form to:
  Department of Human Services Economic Security Administration
  Case Record Management Unit
  P.O. Box 91560
  Washington, DC 20090
• In person. Visit an Economic Security Administration Service Center to submit your completed form and supporting documents. Service centers are open Monday-Friday, from 7:30am-4:30pm. To find a service center near you, go to https://dhs.dc.gov/service/find-service-center-near-you
• By fax. Fax your completed form to (202) 671-4400.

For more information, go to DHCF’s Medicaid renewal information page. If you need help renewing Medicaid, or would like to know the status of your Medicaid benefits or renewal, call District Direct at (202) 727-5355 / TTD: (800) 877-8339.