Frequently Asked Questions (FAQs)

How do I pay for my health or dental insurance electronically (auto-pay)?
What do I do if I haven’t received my monthly invoice in the mail or it doesn’t show up on my credit card statement?
When are my monthly premiums due?
How do I make a payment for my health/dental insurance?
Do I need a lawyer to complete the appeal process?
Does listing a person on the application for health coverage mean that they are applying for health coverage?
What types of trained experts are available to assist you?
How can I find out if I and my family members are eligible for health coverage or help paying for health coverage?
If I buy a plan on DC Health Link, will I still be able to go to my same doctors?
What is Modified Adjusted Gross Income?
How does the appeal process work for individuals and families?
Can I choose to get mailed or electronic notices from DC Health Link?
If I am self-employed, what expenses can I subtract from my gross income to get my net self-employment income?
In my DC Health Link application, can I exclude from my income deductions I take on my taxes for things like home mortgage interest that I do not see listed on the application?
If I receive scholarships for school, do I need to include my scholarships in my income when filling out the application for health coverage for myself and my family?
What types of income should not be included on my application when applying for assistance with health coverage for myself or my family?
Why does the individual and family application ask about gender? How should transgendered individuals answer this question?
Why do I need to create an account?
What are cost-sharing reductions?
Does the online application have to be completed all at once?
Why does the DC Health Link application for assistance ask for information about other health coverage we have access to?
Are Alliance beneficiaries eligible for private plans through DC Health Link? Can they get premium tax credits and cost sharing reductions?
BROWSE BY CATEGORY
Would you rather call us?
Call (855) 532-5465