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Frequently Asked Questions (FAQs)

What services do Brokers provide to DC Health Link customers?

Brokers perform valuable services for their clients which include:

  • providing advice and recommendations based on a client's specific needs;
  • supporting clients during the plan selection process and throughout the lifetime of their policy;
  • helping clients understand their health plan benefits, including how to seek care;
  • assisting with enrollment, billing, and claims issues including appeals of denied claims;
  • serving as a liaison between the client and the insurance company to help address questions or concerns that arise.

Need a Broker? DC Health Link’s Find a Broker tool can help.