How do I file a complaint for Healthy DC Plan?

How do I file a complaint?

  1. If you have a concern or complaint regarding your health or dental insurance company, you can file a complaint with the District’s Department of Insurance, Securities and Banking (DISB). DISB is the District agency that approves all health and dental plans sold in the District of Columbia. DISB will review your complaint and determine whether any District laws and procedures have been violated. They will also work to obtain information and explanations from your health or dental insurance company.

    Learn more, submit a complaint online, or reach out to DISB directly.

    Department of Insurance, Securities and Banking
    1050 First St., NE, Suite 801
    Washington, DC 20002
    Phone (202) 727-8000
    Fax: (202) 354−1085
    Email DISB

  2. If you have a concern or complaint regarding the process for obtaining health insurance coverage through Healthy DC Plan, please call the Healthy DC Plan Contact Center at (833) 432-7526 / TTY: 711.