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Frequently Asked Questions (FAQs)

How do I pay for my health or dental insurance electronically (auto-pay)?

Most health and dental insurance companies give consumers several ways to pay their premiums – by mail, by phone, and online, through automatic monthly or one-time payments. Generally, health and dental companies will allow you to make secure online payments directly through their websites after you have made your first initial payment and your coverage is active.

Many people opt to pay online with the expectation that this will make paying their invoices easier. That is usually true, but it’s also important to beware of potential pitfalls that could cause confusion and lead to the unexpected cancellation or termination of your coverage.

  • Make sure you know what type of automatic payments you are setting up. Many companies offer monthly auto-pay deductions, but they also offer one-time online payments. Be sure that you know and understand which option you are signing up for. If you have questions or are confused, call your health or dental insurance company for assistance.
  • Contact your health or dental insurance company. After you set up auto-payment, be sure to confirm that the type of auto-payment you want is set up correctly with your health or dental insurance company and that your payment has been received. Don’t just assume everything is ready to go. Confirm so that you aren’t unexpectedly cancelled or terminated from coverage.
  • Don’t forget to update your payment information! When your credit card information changes (like when your card gets a new expiration date), or if you have to change an account number, be sure to contact your health or dental insurance company with updated information on how you will continue to pay your monthly premiums. If the insurance company does not have this information and cannot process your payment, you may be terminated from coverage. The company is not required to reach out to you for updated payment information, so it is up to you to ensure that your information is correct.

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