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Frequently Asked Questions (FAQs)

What do I do if I can’t pay my premium this month?

DC Health Link consumers who purchase coverage on their own (not through their employer), must pay their monthly premiums for health coverage directly to their health insurance company. Anyone purchasing dental coverage must also pay their premiums directly to their dental insurance company. Most health and dental insurers offer payment options including paying by phone and online bill pay. Please pay close attention to the type of payment you sign up for. Many companies offer both one-time online bill pay, and monthly automatic bill pay either to your credit card, or directly from your bank account. Make sure you understand what type of payment plan you have set up. Failure to pay your monthly premiums can result in having your coverage cancelled or terminated, and you will be unable to re-enroll into coverage during the year without qualifying for a special enrollment period.

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