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Frequently Asked Questions (FAQs)

What types of trained experts are available to assist you?

Brokers: Brokers are licensed under District law to sell health insurance, and have been trained by DC Health Link to assist individuals, families, and small businesses with shopping for health plans through the new marketplace. Whether or not you choose to use the services of a broker will not impact your cost for health plans offered through DC Health Link.

Brokers are different from Assisters because they can provide advice on plan selection, and can perform activities on behalf of their clients as part of their professional license and training. Brokers are paid by insurance companies whereas assisters are paid by grants from DC Health Link.

Assisters: Assisters are individuals who will provide in-person assistance to individuals, families, and small businesses shopping for health plans through the new marketplace. Assisters have been trained by DC Health Link and are required to provide fair and impartial information to help with eligibility for tax credits and help facilitate enrollment in health plans. Assisters represent a variety of advocacy, civic, and faith-based community organizations, and have specific expertise with certain underserved populations.

Assisters are different from brokers because they are paid through grants from DC Health Link, not the insurance companies. Assisters are not licensed to sell insurance, cannot provide advice on plan selection, and will not perform activities on behalf of their clients. Brokers can provide these services as part of their professional license and training.

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