Frequently Asked Questions (FAQs)

If you have a concern or complaint regarding your health or dental insurance company, you can file a complaint with the District’s Department of Insurance, Securities, and Banking (DISB). DISB is the District agency that approves all health and dental plans sold in the District of Columbia. DISB will review your complaint and determine whether any District laws and procedures have been violated. They will also work to obtain information and explanations from your health or dental insurance company.

Learn more, submit a complaint online or reach out to DISB directly.

District of Columbia Department of Insurance, Securities and Banking
Attn: Consumer Services Division
810 First St., NE, Suite 701
Washington, DC 20002
Phone (202) 727-8000
Fax: (202) 354−1085
Email DISB