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Frequently Asked Questions (FAQs)

Can religious organizations offer coverage to their employees through DC Health Link that excludes coverage for contraceptives?

How can I set up an email address if I don’t have one?

What does it mean when my information could not be verified at the end of my DC Health Link application?

Where can I get free help with filing my taxes?

What's the difference between a Broker and an Assister?

How can Brokers partner with Assisters to help their business?

What services do Brokers provide to DC Health Link customers?

Are Brokers compensated for helping clients with DC Health Link?

How can a Broker do business through DC Health Link?

I believe I have the required carrier appointments, but they are not displaying when I search on the National Association of Insurance Commissioners’ website.

Do I have to obtain the appointments with all carriers?

I’m having trouble logging in/creating/accessing my NAHU account to complete the training.

How do Brokers submit an application to DC Health Link?

While submitting my Broker Application, I received the message that my NPN is already in use.

Am I required to complete additional training to maintain my DC Health Link registered status?

How do Brokers assist their clients through their Broker portal?

How does a client assign me as their Broker?

How do Brokers assign a General Agency through their DC Health Link Broker Portal?

Can Brokers add staff member roles to their DC Health Link Broker account?

Can Brokers link multiple Brokers from one Agency together?

How do Brokers login to their DC Health Link Broker portal?

What are the requirements to become a DC Health Link registered General Agency?

How do General Agencies submit an application to DC Health Link?

How do General Agencies assist their clients through their GA portal?

Can a Broker assign multiple GAs to one employer account?

I'm enrolled in a private health plan through DC Health Link and want to switch plans during the next open enrollment. How do I do that?

Can I buy coverage if I and my family don't qualify for help paying for health coverage?

What kind of health plan choices can a small business or nonprofit organization offer its employees through DC Health Link?

How do employees pay for health insurance offered by their employer through DC Health Link?

Why is my plan's premium different than last year?

How do I appeal an eligibility decision I disagree with?

How do I file an appeal?

What type of health coverage is available through DC Health Link?

What types of help paying for health insurance are available through DC Health Link for individuals and families?

During open enrollment, when do I have to select a plan, and when will my plan take effect?

Which small businesses are eligible to get health coverage through DC Health Link?

When an employer offers health insurance through DC Health Link, do they have to offer health insurance to all employees, including part-time workers?

What payment methods are available to small employers?

What is the open enrollment process for small businesses?

Is my small business required to offer health benefits to my employees?

How will employers pay for health insurance offered through DC Health Link?

How can employers contribute to their employees' health insurance offered through DC Health Link?

Can employers offer coverage to employees' family members?

Are small businesses required to buy health insurance through DC Health Link?

Which health plans offered through DC Health Link include coverage for elective abortions and which plans do not?

Can I still enroll in an individual or family health plan for the remainder of 2017?

How can a small business appeal a DC Health Link eligibility decision?

How can an employee appeal a DC Health Link eligibility decision?

Are there exceptional circumstances that would make me eligible for a special enrollment period?

Are there special circumstances that would allow me to change my plan during the year, or enroll outside of the open enrollment period?

What information do I need to provide to complete an application for individual and family coverage?

When will Form 1095-A be mailed to me?

What do I need to do if I have Medicaid already?

What should I do if I was found eligible for Medicaid but don't want to enroll in Medicaid?

I had to repay part or all of my advance premium tax credit on my taxes. How do I avoid having to repay next year?

If I end my plan part way through a month, will my premium be prorated?

What is Form 1095-A?

Can I enroll in a private health plan through DC Health Link if I am eligible for Medicare?

How can I change the amount of my advance premium tax credit that is applied to my plan?

What do I need to do to renew my plan?