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Welcome to DC's New Health Insurance Marketplace

Health Carrier Contact Info

If you have selected a plan through DC Health Link and paid your first month's premium, but have not received your Member ID card, you can contact your carrier about accessing benefits starting the first of the following month. If you have not yet paid for your enrollment, you will need to contact your carrier to pay before you can access benefits. Please see information below for carrier contact instructions.


  • www.HealthReformPlanSBC.com

    The customer service numbers for Aetna
    are included below.

    For Customers Enrolled in
    Individual and Family Plans

    Call 1-855-586-6959 toll free
    from 8am-6pm EST, Monday - Friday

    For Brokers and Employers
    Call 1-888-422-2128
    from 8am-5pm EST, Monday - Friday

    For Small Business Employees
    Call 1-855-885-3289
    from 8am-6pm EST, Monday - Friday

    For Congressional Employees
    Call 1-800-544-0526
    from 8am-8pm EST, Monday - Friday




  • www.carefirst.com

    If you have paid your first month’s premium, you can go to www.carefirst.com after 24 hours to register and print a temporary ID card. Also, please see CareFirst customer service numbers below.

    If you need to check the status of your application, call 1-855-444-3119.

    If you need to visit the doctor but haven't received your ID card (and you haven't yet paid your first month's premium), call 855-444-3119.

    If you received an invoice and now need to make a payment to finalize your enrollment so that you can receive your ID card, call 855-444-3121.

    If you need to visit the doctor but haven't received your ID card (and you have paid your first month's premium), call 855-444-3121.

    For Congressional Employees:
    Call 1-855-541-3985

  •  

  • www.kp.org

    If you have selected Kaiser Permanente on DC Health Link you may call 1-800-777-7902 to speak with a customer service representative about your coverage or to pay by phone.

    If you have paid you first month's premium, you will be able to get information on accessing benefits by calling customer service.

    For Congressional Employees:
    Call 1-855-251-3209

  • www.myuhc.com

    If you have paid your first month’s premium, you can go to www.uhc.com to register and print a temporary ID card.

    You can also call 1- 877-856-2430 to speak with a customer service representative about your coverage.

  • Download the new
    DC Health Link Mobile App
    The new app helps you calculate your cost,
    find events, and get help with your
    enrollment.
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